Returns & Exchanges

At Imperia Caviar, we strive for perfection in every tin; however, due to the perishable nature of our products, all sales are final unless the items arrive damaged or defective. If your order does not meet our rigorous quality standards upon arrival, please contact our concierge team within 24 hours of delivery.

Return Process

• 1.
  Inspect Upon Arrival

  Carefully examine your shipment immediately upon receipt to ensure the cooling elements are intact and the product is chilled.

• 2.
  Document the Issue

  In the rare event of damage or a quality concern, take clear photographs of the product, the packaging, and the shipping label.

• 3.
  Contact Concierge

  Email our support team within 24 hours of delivery with your order number and the documentation to initiate a formal claim.

• 4.
  Resolution Review

  Our quality assurance team will review your claim and, if approved, will arrange for a prompt replacement or a credit to your account.